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16Customer expectations show what level of servic e the users will be happy with. The new edition also discusses the contemporary management issues of quality ethics global applications leadership and diversity. Customer support can work towards meeting these expectations. By knowing the exact customer expectations it is manageable to exceed them. Meeting and Exceeding Customer Expectations 9th edition 9780324423013 by Warren R. MEETING AND EXCEEDING CUSTOMER EXPECTATIONS is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world.
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